Are you experiencing PS4 Error SU-42481-9?
Is your screen showing an error message showing “Cannot complete the update”?
So this happens usually when you are downloading or installing updates on your console.
The cause for this error could be corrupted files that are meant to be installed through the update but cannot be installed.
How do I fix error SU-42481-9 on ps4?
So just need to hang in there and try the solutions given below.
Solution 1: Power Cycling Your PS4 to Fix PS4 Error SU-42481-9
This technique will completely shut down your PS4 making sure all the power is drained.
It will recreate all the configurations before starting up.
So here’s how you can do it:
- Tap and Hold the power button on the console for at least 10 seconds until it turns off completely.
- Unplug the power plug from the back of the console.
- Now Press and hold the power button several times until there’s no remaining power which will clean all the cache and drain the PS4 from any current.
- Now wait for 4 to 5 minutes and plug in everything back and try running PS4 and check if PS4 Error SU-42481-9 is fixed.
Solution 2: Update Your PS4 In Safe Mode
If the above solution didn’t work for you then this will surely work for you
So here’s how you fix a PS4 update error:
- Turn off your PS4 by pressing the power button on the front panel
- Press and hold the power button until you hear the second beep and will boot up PS4 in Safe Mode.
- Now connect DUALSHOCK 4(DS4) to the USB cable and press the PS button on the controller.
- In the Safe Mode select Update System Software.
- Then select Update Using the Internet.
- Wait for the system to update successfully.
- Once the process is finished restart your console and check if PS4 Error SU-42481-9 is fixed.
Solution 3: Rebuild the PS4 Database to Fix PS4 Error SU-42481-9
This is the best solution that has worked out for many users.
This Rebuild Database feature allows you to clean up the data on your PS4 Slim/Pro and sort out everything on the hard drive.
So let’s turn on your PS4:
- Connect DUALSHOCK 4(DS4) to a USB cable and press the PS button on the controller to pair it.
- Press and hold the power button until you hear the second beep and will boot in Safe Mode.
- Now go down to option number 5 and select “Rebuild Database“.
- Wait for the process to complete and your PS4 won’t turn on the problem will be solved.
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So if you have any questions relating to this do ask in the comment section below. You can also contact PS4 support and get your issues fixed.