PS4 WV-33898-1? Internet Browser Can’t Connect to Server?

Many users are facing error code WV-33898-1 on the launch of the internet browser on their PS4 and some say they aren’t able to connect to their PSN after launching

This could be mostly due to the PSN server being down or a poor internet connection.

However, some users got it fixed by changing the DNS on their PS4 or updating their PS4 to the latest version

If this didn’t work for you then we have a quick guide for you below

What is PS4 error WV-33898-1?

PS4 error WV-33898-1 is when you open a browser on PS4 and try to access a specific web page and it results in WV-33898-1 or when the PSN server is down.

What Causes PS4 error WV-33898-1 “Internet browser cannot connect to server”?

There are many reasons that can lead to PS4 error WV-33898-1 but here are some common ones:

The PSN server is down
Internet bandwidth is full
Slow Internet
Sometimes WiFi is not working properly
System Software is not updated with the latest version

Best Video Guide For PS4 WV-33898-1

Solution 1: Check if the PSN is Down

The first thing you need to do is check your PSN server status as the PS4 internet browser cannot connect to server might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

How do I check my PSN status?

Here’s how you can check PSN status:

Go to the PlayStation Network Service Status page.
Check the service status and if there’s any issue all you have to do is wait

Solution 2: Power Cycle Your Router

If you’re still experiencing browser PS4 WV-33898-1 after trying the previous solutions, power cycling your router could help you establish a better internet connection and potentially solve the problem.

Here’s how to do it:

Completely turn off your router by disconnecting the power cable from the power switch.
Leave it turned off for 5 to 10 minutes before plugging it back in.
Check if the Wi-Fi network is visible and properly connected to your devices.

It’s important to note that you should restart all devices affected by the power cycling process to ensure an accurate fix.

Solution 3: Restart PlayStation 4

Whenever you encounter a WV-33898-1 PS4 error or even if it’s a game bug/glitch, you should try restarting your PS4.

WHY?

Restarting the console will eliminate any temporary errors/glitches occurring due to the old/corrupted cache

So, here is how you can restart your PlayStation 4:

Press and Hold down PlayStation (PS) button on your controller
From the menu shown, Select the Power option
From the screen that will appear on the power icon, select the last option “Restart PS4”
While your PS4 restarts, don’t unplug any cord to avoid any hardware failure

Solution 4: Use an Ethernet Cable

If you are experiencing unstable internet on your PS4 and your Wi-Fi has a good enough speed, then maybe some receiving or glitches could be causing an unstable connection leading to WV-33898-1

Alternatively, PlayStation 4 comes with an ethernet port that would let you experience an uninterrupted connection.

Here’s how to do it:

Step A. Connecting Ethernet Cable to PS4

At the rear of your PlayStation 4 where you have put your power cable and HDMI cable, you’d find an Ethernet port where you need to insert an ethernet cable from your router.

Make sure you have inserted in the output port of your router, your network is active and the cable works fine.

Step B. Setting Up LAN on PlayStation 4

Go to Settings from the PS4 homepage
Scroll down to Network and click on it to access Network Settings
Then select Set Up Internet Connection
Choose Use a LAN Cable
Select Easy as the connection method.
The PlayStation 4 will automatically detect your LAN connection and set it up. If your connection requires a proxy server, select Custom instead of Easy and enter the necessary settings.
Follow the prompts to complete the setup process.

Solution 5: Update Your PS4 Firmware

Sony releases new updates regularly to remain up-to-date with upcoming bugs and issues users face like PS4 internet browser cannot connect to server

It’s highly recommended to have updated PlayStation 4 firmware. You can enable automatic updates and check for them manually as well.

There are 2 ways to update PlayStation 4 firmware:

Through USB
This way you would need to download the update over the internet into a USB which is an inconvenient way than PlayStation updating itself.
Through Internet
PlayStation searches for an update itself, downloads it, and installs it for you.

By default, automatic updates are enabled, and in case you are not sure, here’s how you can check if there’s a new update available:

NOTE: Make sure the PS4 is connected to the internet.

From the PS4 homepage, access Settings from the gear icon
Scroll down to System Software Update and select it
If an update is available, select Next and then Update to start the download and installation process.
Follow the on-screen instructions to complete the update.
If it’s updating don’t try to turn off your PS4.
And if there are no updates this means PlayStation 4 is already up-to-date

Your PS4 should be with its latest update by now, and you can try running the browser.

Solution 6: How to Change Your DNS Settings On PS4?

There are some faulty DNS servers that may cause WV-33898-1 error.

So, let’s change the DNS Settings:

Go to Settings from the PS4 homepage
Scroll down to Network and click on it to access Network Settings
Then select Set Up Internet Connection
Choose Wi-Fi or LAN Cable, depending on how you connect to the internet
Select Custom for the setup method
After choosing your WiFi select Automatic for IP Address and Do not Specify for DHCP settings.
Select Manual for DNS settings
More Settings would appear:
- For Primary settings enter 8.8.8.8
- For Secondary 8.8.4.4 to match the Google DNS
Then select Next > Automatic for MTU Settings
Choose Do Not Use for Proxy Server
After your DNS settings have been updated you can test your internet connection to check if the error is gone.

Solution 7: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to wv-33898-1

Make sure you tell all the solutions you have applied to your console and let them know the issue. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

If still, you have a query feel free to share your experiences and question in the comments section below.