PS5 Error NW-102379-2 Not connecting to the Wi-Fi Network

The PS5 Error NW-102379-2 has been so disturbing for me that I haven’t been able to Fortnite just because my PS5 won’t connect to the Wi-Fi network

In this frustration, I looked for the fix and came to know that it was not only me who has been through this error

But finally managed to get it fixed and below are 11 fixes that will help you in PS5 Not connecting to the Wi-Fi Network.

5 Reasons for PS5 Error NW-102379-2

Solution 1: Restart your Router

The first thing you need to do to get over PS5 Error NW-102379-2 is to power cycle your router

Restarting your router will allow you to establish a new connection with your ISP without any bugs.

Just follow the steps below:

  1. Turn off your router completely by taking out the power cable from the power switch
  2. Now leave it for 2 minutes and then plug it back in
  3. And check for your internet connection.

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After checking the internet connection make sure you set the Wi-Fi frequency band to 5GHz and for that continue to the next solution.

Also Read: Error CE-34878-0 COD Modern Warfare 2

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Solution 2: Set the Wi-Fi frequency band to 5GHz on PS5

Before trying this solution you need to make sure that your router is a 5GHz one because many users were able to fix the cannot connect to the WiFi network by changing the band to 5GHz which also worked for users facing CE-109573-5

And if you don’t have one then you need can get one from the Above Solution

So, follow the steps below:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet ConnectionPS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]
  3. Select the network you are using and press the Options button on the controller
  4. Select Wi-Fi Frequency Bands and set it to 5GHz
    PS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]

Also Read: Call of Duty MW2 Dev Error 253 on PS5

Solution 3: Restart Your PS5

Restarting the console will eliminate any temporary error which is occurring due to the old cache.

So here is how you can restart your PS5:

  1. Turn on the PS5
  2. Press the Playstation button the quick menu will appear Elden Ring Crashing On PS5/PS4? Can't Start Game?
  3. Select the Power option the small menu will appear
  4. Select the “Restart” OptionElden Ring Crashing On PS5/PS4? Can't Start Game?
  5. Your PS5 restarts successfully

Still facing the error then proceed to update your router firmware.

Also Read: COD Modern Warfare 2 mission “Alone” Crashing On PS4/PS5

Solution 4: Update Your Router’s Firmware

Sometimes outdated router software leads to a drop in internet speed resulting in PS5 Error NW-102379-2

So, it’s best to update your router firmware to get over the error.

And here’s how you can update your router firmware:

  1. Go to your router login page.
  2. Sign in and look for the software update option.
  3. And then follow the on-screen instructions to complete the process

So, updating your router firmware didn’t help you fix the error then continue to the next solution.

Solution 5: Improve Your Wi-Fi Speed

PS5 cannot connect to the WiFi network wifi also occurs when the router is too far from your PS5, so try bringing your router close to your PS5, and will receive strong signals leading to a stable internet connection.

AYANEO 2 Downloading Slow

Make sure you use a wireless device that is compatible with the 5GHz band instead of 2.4GHz.

Are you still, facing the error?

Then try a different network

Solution 6: Change to a Different Network

Some users reported facing NW-102379-2 when connecting to a particular network, such as their home WiFi, but it goes away when they switch to a different network.

If you’re using your home or office network to play games, try switching to mobile data hotspot to see if it works

If not then continue to the next solution.

Solution 7: How to Change Your DNS Settings On PS5?

There are some faulty DNS servers that may cause WiFi issues.

So, let’s change the DNS Settings:

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet Connection.
  3. Click on the network you are using.
  4. Now click Advanced Settings > DNS Settings > Manual.
  5. For Primary settings enter 8.8.8.8 and for Secondary 8.8.4.4 to match the Google DNS.
  6. Then click OK to save the changes.
  7. And Reboot your PS5 to check if the error is gone.
ps5-dns-settings-E2-8223b400

Solution 8: Use an Ethernet Cable

If not then one more thing you can do to connect your PS5 to the network is to use an ethernet cable for an uninterrupted PS5 internet connection.

  1. Click Settings > Network > Settings.
  2. Then click Set Up Internet ConnectionPS5 Slow Wi-Fi Issues? Slow Internet Issues? [FIXED]
  3. And select Set Up Wired LAN.
  4. After the connection is set up and connected your internet will work perfectly fine
    wired internet

Solution 9: Call Your ISP

If using an ethernet cable couldn’t help you connect PS5 to the network then contact your Internet Service Provider(ISP).

They will access that data that you can’t and will know what’s going wrong with your internet connection.

Moreover, tell your ISP to open the following ports:

  1. TCP: 80, 4433478, 3479
  2. UDP: 3478, 3479, 49152 ~ 65535

And if the situation is worse then they will be sending a professional and make it work for you.

Solution 10: Reset PS5

Resetting PS5 will completely wipe off everything from the console whether it’s a game, save data, or any other content.

So its best to backup data first on yourcloud storage and here’s how you can do it:

  1. Go to Settings Saved Data and Game/App Settings, then select Saved Data.
  2. Now choose the type of data you want to backup and click Next.
  3. And PS5 backup will begin.

After backing up your data, now you can reset your PS5:

  1. Go to Settings
  2. Then go to System
    how-to-reset-ps5-safe-mode
  3. Select System Software> Reset Options > Reset Your Console > Reset.
    PS5-System-Software-Update-Settings-Menu (1)
  4. PS5 will restart and you will be directed to the setup process.

Solution 11: Contact PlayStation Support

If none of the above solutions didn’t work for you then all you can do is visit the PlayStation Official Website and tell them about the PS5 Error NW-102379-2 on their support page and they will typically reply to you within 24 hours.

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Make sure you tell all the solutions you have applied to your console. This will help the support agent to identify the main reason for this error.

If still, you have a query feel free to share your experiences and question in the comments section down below.

Zul
Zul

Zul is an avid gamer with a passion for RPG and racing games. He enjoys playing games like Need for Speed and Grand Theft Auto 5 and is also skilled at fixing errors and crashes to enhance the gaming experience. Zul stays up-to-date with the latest gaming news and enjoys sharing his knowledge through writing gaming guides and articles.
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