After UK Investigation

Sony & Nintendo Update Gaming Subscription

As a result of the UK Competition and Markets Authority’s ongoing investigation into the games business,

Nintendo and Sony have announced changes to the way they market their respective subscription offerings.

These changes will impact their policies for countrywide services like Xbox Live Gold, PlayStation Plus, and Nintendo Switch Online.

Specifically, Sony has said it will contact long-term inactive PlayStation Plus customers who are still being billed to remind them to cancel unwanted subscription plans, then eventually stop making payments.

Medium Brush Stroke

Play better with these Thumbsticks for PS4 & PS5

Meanwhile, Nintendo will no longer sell you its Nintendo Switch Online subscription with auto-renewal as its default setting.

You’ll now have to manually switch this on after becoming a member.

The Competition and Markets Authority [CMA] investigated all three major gaming platforms, Nintendo, Sony, and Microsoft, after it received more than 800 complaints regarding “auto-renewal subscriptions”.

The CMA said customers were particularly concerned about navigating opt-out policies and the interface.

"As a result of our investigation, a number of changes have been made across the sector to protect customers and help tackle concerns about auto-renewing subscriptions.

Pink Blob

Michael Grenfell, Executive Director of Enforcement at the CMA said:

Scribbled Arrow

See What CMA Has More To Say 

See What CMA Has More To Say